Privacy Policy

Last Updated: 24 Oct 2025

1. Introduction and Scope

Avada Homes (“The Company,” “We,” “Us,” “Our”) is committed to protecting the privacy and confidentiality of your personal data. This Privacy Policy describes how we collect, use, process, and disclose your Personal Data when you use our website, make a reservation, or stay at one of our properties in Dubai, UAE.

We are committed to adhering to the principles of the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other relevant laws and regulations in the Emirate of Dubai.

2. Personal Data We Collect

We collect various types of Personal Data, which is any data relating to an identified or identifiable natural person.

3. How We Collect Your Personal Data

We collect data from the following sources:

• Directly from You: When you book a stay via our website, fill out a contact form, provide your ID at check-in, communicate with us via email or phone, or sign up for our newsletter.

• Automatically: When you use our website (via cookies and tracking technologies) and when you are present on our property (via CCTV for safety and security).

• From Third Parties: From online travel agents (OTAs), reservation systems, business partners, or other third parties who have made a booking on your behalf.

4. How We Use Your Personal Data (Purposes of Processing)

We process your Personal Data based on one or more lawful bases under the UAE PDPL:

1. Contractual Necessity: To manage and fulfil your Reservation, provide the requested accommodation services, process payments, and manage your account.

2. Legal Obligation: To comply with UAE Federal Laws and Dubai regulations, including mandatory government reporting for guest registration, tax compliance (VAT, TDF), and cooperating with law enforcement agencies.

3. Consent: To send you direct marketing communications, use non-essential cookies, or process Sensitive Personal Data (e.g., dietary requirements). You have the right to withdraw this consent at any time.

4. Legitimate Interests: To maintain the security and safety of our guests and property (e.g., CCTV), improve our services, manage website functionality, and resolve disputes.

5. Disclosure and Sharing of Your Personal Data

We will not sell, rent, or trade your Personal Data. We may share your Personal Data only with the following parties and for the purposes described below:

• Governmental & Regulatory Authorities: As required by UAE law, particularly for mandatory guest registration (e.g., Dubai Police, immigration, or other relevant tourism bodies).

• Third-Party Service Providers (Data Processors): Companies that perform services on our behalf, such as payment processors, IT service providers, website hosting providers, cleaning services, and professional advisors. These third parties are bound by contractual agreements to protect your data and process it only on our instructions.

• Business Partners: Only where you have explicitly consented or requested a service involving a partner (e.g., third-party activity bookings).

• Legal & Safety: Where necessary to protect our rights, property, or safety, or to defend against legal claims.

6. Cross-Border Data Transfers

Your Personal Data is primarily processed and stored within the UAE. However, for administrative and operational necessity, we may use cloud services or third-party processors located outside the UAE.

When transferring your data outside the UAE, we ensure that appropriate safeguards are in place, as required by the PDPL, such as transferring data only to jurisdictions deemed to have an adequate level of protection or by implementing binding contractual clauses to ensure the protection standards required by the UAE.

7. Your Rights Under UAE PDPL

Subject to certain exceptions, you have the following rights regarding your Personal Data:

1. Right to Access: To obtain confirmation about whether your Personal Data is being processed and to access that data.

2. Right to Rectification: To request correction of inaccurate Personal Data.

3. Right to Erasure (‘Right to be Forgotten’): To request the deletion of your Personal Data when it is no longer necessary for the purpose it was collected, or if you withdraw your consent.

4. Right to Restriction of Processing: To request the cessation of processing in certain circumstances.

5. Right to Data Portability: To receive your Personal Data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

6. Right to Object: To object to the processing of your Personal Data for direct marketing or for statistical surveys.

To exercise any of these rights, please contact us using the details provided in Section 10.

8. Data Security and Retention

We implement appropriate technical and organizational security measures to protect your Personal Data from unauthorized access, loss, misuse, or alteration, in line with the requirements of the PDPL. This includes encryption, pseudonymization, firewalls, and secure access controls.

We will retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements (e.g., statutory retention periods required by Dubai regulatory bodies).

9. Cookies Policy

Our website uses cookies and similar tracking technologies.

• Necessary Cookies: Essential for the website’s basic functionality (e.g., managing your booking session).

• Performance/Analytics Cookies: Help us analyze how visitors use our site to improve functionality and user experience.

• Marketing Cookies: Used to track visitor activity across websites to display relevant advertising.

By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us.